privacy policy

Last updated: 09/10/2024

1. Introduction
Welcome to Mexicairns! Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, share, and protect the personal information you provide to us when you use our website, services, and visit our venue in Cairns, Australia. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. This policy also explains your rights regarding your personal information and how you can exercise these rights. Our website address is: https://mexicairns.com.au.

2. Information We Collect
We collect different types of information to provide and improve our services to you. Here is a detailed description of the types of data we collect:

• Personal Information: When you make a booking, subscribe to our newsletter, purchase goods or services, participate in promotions, or contact us through our website, you may be asked to provide personal details such as:

  • Name

  • Email address

  • Phone number

  • Billing details

  • Postal address

  • Date of birth

• Usage Data: We use Google Analytics and similar tools to automatically collect information about how you interact with our website. This includes:

  • Your IP address

  • Browser type and version

  • The pages of our site that you visit

  • The time and date of your visit

  • Time spent on those pages

  • Device identifiers and other diagnostic data

  • Referral source, such as the website or search engine that led you to our website

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small data files placed on your device. Types of cookies we use include:

  • Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems.

  • Performance and Analytics Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.

  • Functionality Cookies: These cookies allow our website to remember choices you make, such as your preferences or login details, to enhance your experience.

  • Targeting/Advertising Cookies: These cookies are used to deliver advertising more relevant to your interests. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, but some parts of our website may become unavailable or not function properly if you do.

• Location Data: We may collect information about your general location if you access our website from a mobile device, in order to offer location-based services.

• Social Media Data: If you engage with us on social media platforms (e.g., Facebook, Instagram), we may collect personal data that you provide directly or that is shared by those platforms in accordance with their privacy policies.

3. How We Use Your Information
Mexicairns uses the collected information for various purposes, including:

• Providing and Improving Our Services: To facilitate bookings, respond to inquiries, manage reservations, deliver products or services, process payments, and enhance your overall experience at Mexicairns.

• Marketing and Promotional Communications: If you have opted in, we may use your email address to send you newsletters, offers, and promotions related to Mexicairns. We may also send targeted ads based on your interactions with our website or social media. You can opt out of receiving these communications at any time by following the unsubscribe link included in our emails or by contacting us directly.

• Website Analysis: We use Google Analytics and similar tools to understand how users interact with our website, which helps us to improve content, navigation, and overall user experience. This includes using aggregated data to identify usage trends.

• Personalization: To tailor our website and services to your preferences and provide a more personalized experience based on your activities and preferences.

• Compliance and Security: To prevent fraud, ensure compliance with relevant laws and regulations, enforce our Terms of Service, and maintain the security of our services and users.

• Customer Support: To assist you and provide customer support services, including answering your inquiries and resolving any issues that may arise.

• Legal Purposes: Where necessary, we may process your information in connection with legal claims, compliance, regulatory matters, or law enforcement requests.

4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: We may employ third-party companies to facilitate our website services, process payments, manage email campaigns, or assist us in analyzing how our website is used. These third parties are contractually obligated to protect your data and use it only for providing their specific services to us. Examples include payment processors, email delivery providers, and web hosting services.

• Business Transfers: If Mexicairns is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

• Legal Obligations: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or other valid legal process, or in response to valid requests by public authorities.

• Marketing Partners: We may share anonymized data with third-party marketing and advertising partners to help provide you with personalized content and advertisements.

5. Security of Your Information
We are committed to ensuring your personal data is secure. We use industry-standard measures, including encryption, secure servers, and restricted access to protect your information from unauthorized access, alteration, disclosure, or destruction. Our staff members and any third parties we employ are bound by confidentiality obligations. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights
Depending on your location, you may have certain data protection rights, including:

• Correction: The right to request that we correct any inaccurate information.

• Deletion: The right to request that we delete your personal data, under certain conditions, such as where the data is no longer needed for its original purpose or you have withdrawn consent.

• Objection: The right to object to the processing of your personal data, especially in cases of direct marketing or processing based on our legitimate interests.

• Restriction: The right to request that we restrict the processing of your personal data. This means that we can store your data but may not use it further.

• Withdrawal of Consent: Where we rely on consent to process your data, you have the right to withdraw it at any time. Withdrawing consent will not affect the lawfulness of any processing conducted prior to withdrawal.

If you wish to exercise any of these rights, please contact us. We will respond within a reasonable timeframe, typically within 30 days.

7. Third-Party Links
Our website may contain links to third-party websites. If you click on a third-party link, you will be directed to that site. We are not responsible for the content, privacy policies, or practices of these third-party sites. We recommend reviewing the privacy policy of every site you visit.

8. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have inadvertently collected such information, we will take steps to delete it. If you believe we may have collected information from a child under 16, please contact us.

9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. We will notify you of any changes by posting the new Privacy Policy on this page, and the “Last updated” date at the top will be revised. In some cases, we may also notify you via email or through a prominent notice on our website. We encourage you to review this Privacy Policy periodically for any changes.

10. Additional Provisions for EU/EEA Users (GDPR Compliance)
If you are a resident of the European Union (EU) or the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Mexicairns serves customers around the world, and we are committed to complying with the GDPR when applicable. This includes:

• Legal Bases for Processing: We process personal data based on the following legal bases:

  • Consent: Where you have provided consent (e.g., subscribing to our newsletter).

  • Contract: Where processing is necessary for the performance of a contract (e.g., to fulfill a booking).

  • Legitimate Interests: Where we have a legitimate interest that is not overridden by your data protection rights (e.g., improving our services).

  • Legal Obligation: Where processing is necessary to comply with legal obligations.

12. How Long We Retain Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data:

• Booking and Transaction Information: Retained for as long as necessary to fulfill the booking and to comply with legal obligations related to financial and tax reporting.
• Marketing Data: If you have opted in to receive marketing communications, we will retain your contact information for as long as you do not opt out of these communications. Once you opt out, we may still retain certain information to comply with your request not to be contacted.
• Usage Data: Retained for a shorter period, typically up to 2 years, for analysis and to improve our services.
• Legal Requirements: In some cases, we may be required to retain your personal information for longer periods if required by law or if necessary for the establishment, exercise, or defense of legal claims.

13. Embedded Content from Other Websites

Articles on our website may include embedded content (e.g., videos, images, articles, etc.) from third-party websites such as YouTube or social media platforms. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website. We recommend reviewing the privacy policies of these third-party providers to understand how they handle your data.

Contact Us

If you have any questions or concerns about this Privacy Policy please contact us.

Thank you for trusting Mexicairns with your personal information. We are committed to safeguarding your privacy and providing you with a fun, safe, and enjoyable experience.